SHOP POLICY UPDATE JANUARY 2023: AS I RETURN TO WORK FROM MY MATERNITY LEAVE, THOSE OF YOU WHO HAVE BEEN WITH ME A WHILE MIGHT NOTICE ONLY A LIMITED SELECTION OF DESIGNS RETURNING. I WILL CONTINUE TO UPDATE THE SHOP AS I FIND BALANCE BETWEEN RUNNING HARD WORK AND CARING FOR MY DAUGHTER FULL-TIME; UNTIL THEN, I’LL ONLY BE PRODUCING THE DESIGNS CURRENTLY AVAILABLE IN THE WEBSTORE. PLEASE NOTE THAT MY SHOP POLICY/SHIPPING TIMES HAVE ALSO BEEN ADJUSTED TO REFLECT MY NEW WORKING REALITY; AS ALL HW PIECES ARE HANDMADE TO ORDER BY ME ALONE, PRODUCTION TIMES HAVE BEEN ADJUSTED TO 3-6 WEEKS FOR ORDERS TO BE MADE AND SHIPPED. PRODUCTION TIMES ARE NOTED UNDER EACH ITEM LISTING. ALL INTERNATIONAL SHIPPING WILL BE UNAVAILABLE UNTIL FURTHER NOTICE. THANK YOU ALL SO MUCH FOR YOUR PATIENCE AS I’VE TRANSITIONED INTO THIS NEW ROLE IN MY PERSONAL LIFE AND FOR CONTINUING TO BE WITH ME HERE. I COULDN’T BE HAPPIER TO COME BACK TO THE BENCH ❤️ -VICTORIA

Shipping: All Hard Work jewelry is handcrafted in Southern California. Please allow up to Four WEEKS FOR ORDERS TO BE MADE AND SHIPPED, UNLESS OTHERWISE NOTED. All US orders are shipped via USPS first class mail and arrive within 7 business days. Packages are shipped in a small box, so please ensure your mail carier has somewhere safe to leave it, as it may not fit in all mailboxes. Tracking information for ORDERS BEING SHIPPED is provided within the automated email that is sent when the package has been MAILED. If you have not received one of these emails, IT MEANS I AM STILL WORKING ON YOUR ORDER, AND your package has not yet been mailed out. I know waiting is hard, but your patience is greatly appreciated. 

International Shipping: INTERNATIONAL SHIPPING IS FULLY PAUSED AT THIS TIME. I’M SORRY!

Returns, Exchanges, and Refunds: Returns and exchanges cannot be made on items purchased through the webstore. If a mistake as been made on MY end, please contact ME within 3 days of receiving your package and I'll be happy to sort it out. Because everything is handmade to order, I cannot exchange sizes for rings or chains. Please double check your ring size or chain size before ordering- I will not accept exchanges or offer refunds if the wrong size has been ordered. INDIVIDUAL CHAINS CAN BE PURCHASED THROUGH THE WEBSTORE IF YOU'RE IN NEED OF A REPLACEMENT OR AN EXTRA CHAIN. If you have questions or concerns about a piece, please contact Victoria@hardworkjewelry.com.

SIZING: WHILE IT CAN BE DIFFICULT TO MEASURE YOUR RING SIZE AT HOME, MOST BRICK AND MORTAR JEWELRY STORES WILL BE HAPPY TO SIZE YOU FOR FREE. IF YOU ARE UNSURE OF WHAT LENGTH CHAIN YOU NEED, THERE ARE MANY HELPFUL GUIDES AVAILABLE ONLINE THAT CAN BE FOUND BY SEARCHING "CHAIN LENGTH GUIDE". PLEASE NOTE THAT ALL LENGTHS FIT EVERYONE DIFFERENTLY BASED ON THE WIDTH OF YOUR NECK, SO THE BEST WAY TO FIND YOUR SIZE IS TO MEASURE OUT DIFFERENT LENGTHS ON YOURSELF WITH STRING AND A RULER. GENERALLY, 18" IS A STANDARD LENGTH FOR WOMEN, AND I RECOMMEND 24" CHAINS FOR MEN. IT IS NOT POSSIBLE FOR ME TO SIZE YOU FOR RINGS OR CHAINS VIA EMAIL.

Jewelry Care And Repairs: All jewelry is delicate and should be treated as such. Avoid bathing, washing your hands, swimming, surfing, or exercising with your jewelry on- these activities will quickly ruin the finish and may cause your jewelry to break. Keep chemicals such as soaps and lotions away from your jewelry to keep it looking as bright as possible- I also recommend purchasing a polishing cloth (available in the webstore) to keep your jewelry looking bright and new. UNFORTUNATELY, SOMETIMES JEWELRY BREAKS- IN THE EVENT OF YOUR PIECE BREAKING, I aM happy to offer repair services for a small fee. If you have a question about a repair, please contact Victoria@hardworkjewelry.com and I'll BE HAPPY take a look at it.